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ImageRecall 5
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PREVIOUS VERSIONS SUPPORT
If you have any queries regarding previous versions of the software please email the support team: support@imagerecall.com or call +44 (0) 1489 798393.


Product: Don't Panic - Photo Edition
Version(s) Affected: 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.0.5, 4.0.6, & 4.0.7
Problem Description: When running Don’t Panic – Photo Edition on Windows Vista the advanced tools screen has a black background and the options are also blacked out. Also the Secure Erase and Restore functions fail with a “WriteFile call failed. Error code=5” error.
Resolution: » Download this document to help resolve this problem


Product: Don't Panic - Photo Edition
Version(s) Affected: 4.0.6
Problem Description: After installing Don’t Panic – Photo Edition Version 4.0.6 an error will occur when you try to activate the software via the Phone or Internet Connection on another PC methods. When you enter all the required details and click Activate a runtime error 438 will occur and the software will shutdown.
Resolution: » Download this document to help resolve this problem


Product: Don't Panic - Photo Edition
Version(s) Affected: 4.0.5
Problem Description: After installing the above version a message box appears after the splash screen stating Runtime Error ‘0’ and the software closes and cannot be used.
Resolution: » Download this document to help resolve this problem


Product: Don't Panic - Photo Edition
Version(s) Affected: 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.04
Problem Description: After running a Secure Erase on a FAT32 formatted device, the device becomes unreadable in Windows.
Resolution: » Download this document to help resolve this problem


Product: Don't Panic - Photo Edition
Version(s) Affected: 4.0.0, 4.0.1, 4.0.2, 4.0.3
Problem Description: When running Don’t Panic – Photo Edition for the first time an error message appears stating: “Run-time Error: '94' - Invalid use of Null”
Resolution: » Download this document to help resolve this problem


Product: Don't Panic - Photo Edition
Version(s) Affected: 4.0.0, 4.0.1
Problem Description: When scanning a device for the first time an “Automation Error” occurs and the scan fails.
Resolution: » Download this document to help resolve this problem

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